Obituary

Acknowledgement The Family gratefully acknowledges and appreciates the cards, flowers, telephone call, visits and other kind deeds and expressions The Family Sometimes it’s hard to understand Why certain things must be And the reason why it happens Are often hard to see. To some, you may be forgotten To others just a part of the past But to us who loved you and lost you, Your memory will always last. The Children Tommy Glover January 14, 1956 – December 21, 2009 What we have done for ourselves alone dies with us; what we have done for others and the world remains and is immortal. † Albert Pike Celebration of Tommy Saturday December 26, 2009 Pensacola Beach, Pensacola Fl Obituary Thomas Glover was born January 14, 1956. He was the son of James and Irene Glover. He departed this life December 21, 2009 at his home in Pensacola FL. He leaves to cherish his loving memories: Five Children, Malissa (Joshua) Williams, Of Wallingford CT Jeannette Glover of West Haven CT, T ommy Glover of Milford CT, Trisha Glover New Haven CT.He also leaves his loving fiance Mary Freeman and three siblings. Joseph Glover (brother) Bridgeport CT, James Glover Jr. (brother) of Hemingway NC, Ann Glover (sister) of Bridgeport CT Five grandchildren, Barden Michaels, Tommy Glover 3rd, Nathan Glover, Elijah Glover, Taylor Thomas, Ajiana Williams I believe that imagination is stronger than knowledge, that myth is more potent that history. I believe that dreams are more powerful than facts – that hope always triumphs over experience – that laughter is the only cure for grief.And I believe that love is stronger than death — From one of Dads favorite movie, The Crow Opening Song†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦I'm Your Angel- R. Kelly and Celine Dion Prayer†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦ Evangelist James Glover Scriptu res: Old Testament†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Rev. Charletta Johnson New Testament†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Rev. Charletta Johnson Solo†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Sarah Freeman Words from the children Remarks from friends and familyAcknowledgments†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. James Glover Song†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Angel – Sarah McLachlan Song †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. One Sweet Day Mariah Carey Boyz 2 Men Eulogy†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Rev. Charleeta Johnson Release of doves†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Children Benediction Please Join us at the Home of are Late Father as we being to celebrate his eternal life

Aldous Huxley Essay

Aldous Huxley captures the effect of the application of scientific methods to procedures in the modern American society to a more substantial degree than ever, recognized by readers of his novel, Brave New World. This portrays a world centered around scientific progress and control. Huxley brings to light the extremity of influence given to Americans by revolutionary science. In an effort to forever improve, society has conformed to many ways of fixing imperfections. From surgeries and medications for honest sicklings to injections for greedy, pretentious abusers, people as a whole have transformed from the good ole days to the fast-paced, materialistic world. While discoveries in science are often for the benefit of society, is it possible that these newfound treasures are actually a preface for rot and ruin? Since most little girls could remember, the only way it seemed plausible to become successful was by living in the body of Cinderella or Barbie or Miss America. As they began to mature, nothing changed. The image remained as a beautiful bag of bones when media and celebrities were constantly thrown in their face. In the past, if they didn’t have â€Å"the look†, they were left hopeless and self-conscious. Thankfully, some idiot decided they would abuse the power of nature and science by providing these girls with an answer to their prayers. Plastic Surgery! What they didn’t account for was the impact. Now, not only were the glamorous allowed to have the image, everyone was-again, reducing the confidence in the female population and encouraging a new friend, bullying. Moreover, it is affecting the mental health of children in this conceited society. Surveys and recent research show that â€Å" Teens view plastic surgery as a way to fit in and look acceptable to friends and peers† (Plastic Surgery). How is it that society has allowed this damage to take place? The original intentions of these different types of surgeries were honest. Science isn’t the one to be held responsible, rather the insecurities of certain

A Case Study On Kentucky Fried Chicken Marketing Essay

A Case Study On Kentucky Fried Chicken Marketing Essay KFC  Corporation, based  in  Louisville, Kentucky, is the world’s  most popular chicken restaurant chain.  It  primarily  sells  chicken  specializing in Original Recipe ®, Extra Crispy ®, Kentucky Grilled Chickenà ¢Ã¢â‚¬Å¾Ã‚ ¢ and Original Recipe Strips with home-style sides, Honey BBQ Wings, and freshly made chicken sandwiches.(www.kfc.com)  KFC  was founded  by Colonel Harland D. Sandersin  1964, KFC operates restaurants in 109 countries and territories around the world.  KFC operates more than 5,200 restaurants in the United States and more than 15,000 units around the world. KFC is KFC  is  part of Yum! Brands, Inc., the world’s largest restaurant company in terms of system restaurants, with more than 36,000 locations around the world. The company is currently ranked 239 according to Fortune 500 List, with an excess of $11 billion revenue in 2008.( http://www.kfc.com/about/)  PRODUCTS AND SERVICES KFC’s  main  prod uct is pressure-fried  pieces of chicken made with the original recipe.  The other chicken  offering, extra crispy,  is made  out of  garlic marinade and double dipping the  chicken in flour before deep frying in a  standard industrial kitchen  set  machine.   It also serves potato chips and wedges, coleslaw, zinger burger, depending on the  international  location.(www.wikepedia.com) MISSION STATEMENT To sell food in a fast, friendly  environment that appeals to pride conscious, health minded  consumers (www.KFC.com)  KEY SUCCESS FACTORS -Quality -Service -Cleanliness satisfying  the customers’ needs. COMPETITORS KFC competitors are pizza hut, macdonalds,and dominoes. MARKETINING ANALYSIS OF KFC SEGMENTATION Market Segmentaion is a  way  by which an  organization  or  firm  divides its target market into different homogenous groups in other to identify and meet the needs of its target customers..  They are four bases of market segmentation. KFC has divided its  market  into  distinct  groups of customers to meet their needs. Geographic Segmentation KFC has over 20,000 outlets all over the world and it segments its  market  geographically by regions KFC offers different  varieties  of  chicken  depending  on tastes in a certain country.  In north  India, chicken is their primary product while in the north, vegetable is  usually  preferred to  chicken.  KFC also segments its market based on  size  of the population.  In India, KFCs outlets  are found  in urbanized areas that are densely populated.  Geographic se For  instance  In north  India, chicken is their primary product while in the north, vegetable is  typically  preferred to  chicken. Demographic segmentation In demographic segmentation, the market  is divided  into  different groups based on age, sex, nationality, income etc KFCs segments its  market  according to Age(  7-60) Sex ( Both Males and Females) Income( for  high income  earners and  average  income  earners) Also, segmentation may be based on ethnicity; an example in China, some ethnic groups in China  prefer  hot and spicy food while others like it plain.  It is  therefore  necessary to meet the needs of these clients differently if one owns a chain of restaurants in those different regions. Physograpic segmentation Psychographic segmentation refers to the use of consumer lifestyles as a  basis  for classifying ones’ customers. Since different people have different interests and activities, then such an approach would be  feasible  in marketing. In this approach, companies may  classify  their  consumer  on the basis of their values.  In Psychographic Segmentation, segments  are divided  on the basis of social class,

Global business investment Coursework Example | Topics and Well Written Essays - 2500 words

Global business investment - Coursework Example Because of this reason, exchange rates analyzed, watched and manipulated economic measures by the government. Exchange rates are also useful when examined on a smaller scale: they influence the real return of the portfolio of an investor. There are several factors that affect exchange rates. Before we examine these factors, it is important to look at how exchange rate affects the trading relationships between countries. A lower currency is considered to make exports of a country cheaper and imports expensive in the foreign markets. A higher currency is considered to make exports of a country expensive and imports cheaper in the foreign markets. Hence, a lower rate of exchange will increase the balance of trade of a country while a higher rate of exchange is expected to lower it. There are several factors that have influence on exchange rates, and they are associated with the trading relationship between countries on a global level known as internationalization or globalization (Hill 2012). It is significant to understand that exchange rates are expressed as a comparison of two currencies from two countries. It is also significant to understand that these factors cannot be discussed in a specific order; similar to numerous aspects of economics, the significance of these factors is usually subjected to discussion. The following are discussed determinants that influence exchange rate between countries. Exchange rates, interest rates, and inflation are all highly correlated. Central banks in manipulating interest rates can exert influence on both exchange rates and inflation, and altering interest rates influence currency and inflation values. Interest rates that are high offer lenders high return in an economy relative to other countries. For this reason, interest rates that are high attract a huge amount of foreign capital and result in a rise in the exchange rate. For instance, if the United Kingdom rates rise in relation to elsewhere, it becomes

Canadas Economic and Political System in Context Research Paper

Canadas Economic and Political System in Context - Research Paper Example Liberal democracy is a political system found throughout the developed countries of the Western world and one in which there are both adherents and detractors. Liberal democracy is seen by many as the ideal political system which has its roots in the ancient Greek traditions, while others feel that it is not the most effective form of governance. What is a liberal democracy? For many, liberal democracy is characterized by universal suffrage, free and fair elections, and an open society in which a plurality of opinion is respected. In this context, the exercise of political power and transfer of this power occurs through peaceful means. In much of the world, democracy ensures political stability and democratic rules of governance denote political legitimacy. According to the tenets of democracy, everyone has given a voice and the elected political officials in a democratic regime derive legitimacy from the fact that everyone has been given a voice in the political process. Due to the fact elections are perceived as being free and fair, the political party or regime which is elected derives legitimacy from the fact that the election was fairly contested. Liberal democracy has led to the spread of stable political regimes in countries such as Great Britain, Canada, the United States, and Australia.

Method and Meditations on First Philosophy Essay

Method and Meditations on First Philosophy - Essay Example This essay essay that God is not a receiver; human beings can attain the truth and thus the connection to nature. The idea of nature can be explored in two ways, firstly, there exists no doubt that every aspect that nature teaches people has some truth in it, and thus it is naturally general that God is the greatest as he is the creator of things. This implies that if human beings are careful, they can learn a lot of things from nature as nature were created by God. God plays in the attainment of positive knowledge, a reader can realize that, even though, the objectives of the Cartesian project remains to be credible, the existence of several ethical discrepancies and probable speculations destabilized its legitimacy beyond repair. This paper makes a conclusion that the presence of God and further significant role of God in the lives of human beings has remained an extensive and diverse topic all through the history of philosophy. Descartes’ epistemological influence to Western philosophy is the start of his attempt to create a coherent method of analysis on the knowledge concerning the world that can be acquired from the information in the Church or the Bible. Nevertheless, Descartes’ development was not to take away God from the lives of human beings. God’s Existence is consequential instantaneously from the pure and discrete idea of a totally perfect and great being. Oddly, the simplicity of this discussion has also created several misreading’s, aggravated in part by Descartes' catastrophe to articulate a sole version of this argument

Research paper in argumentative style. Dress codes in public schools- Essay

Research paper in argumentative style. Dress codes in public schools- do they promote a safer environment - Essay Example In recent years, many school and district officials have claimed that there is an increase in improper activities within the school environment, such as violence, gang activity, theft of clothing and conflicts against discipline (Madrid, et al). This led to the introduction of dress codes or uniforms by officials in school districts across the country. Dress codes lay down ‘what must not be worn,’ while uniform policies decree ‘what must be worn’ (Anderson). Private schools were the first to adopt dress codes or uniform policies. Public schools soon started emulating their example (Education Commission of the States). The education officials protested that a state of continuous confrontation had been created between school authorities trying to do their duty by producing an environment conducive to learning, and students rebelling against the restraints of acceptable, protected behavior (Pedzich). They propagated dress codes and uniforms as the way to achieve a safe, secure and orderly school environment. In this context, the school dress code or uniform policy is meant to be a deterrent to violence, gang activity, theft and misbehavior while promoting academic excellence and social development. Cherry Hill Elementary school (Baltimore, Maryland) has the distinction of being the first U.S. public school to implement a uniform policy in the year 1987. Long Beach California Unified School District (LBUSD) became the first school district to adopt a public school uniform policy in 1994. The biggest boost was received when President Bill Clinton catapulted the issue to national prominence in January 1996 when he officially permitted it during his State of the Union Address. Clinton emphasized his support for the matter by ordering the U.S. Department of Education to deliver a brochure called â€Å"A Manual of School Uniforms† to all the country’s 16,000 school

Operations Security and Production Controls Essay

Operations Security and Production Controls - Essay Example â€Å"OPSEC is generally regarded as not only a methodology, but also a mindset, and has its roots in the Vietnam Conflict.† (Operations Security, 2007). Operations security involves five processes which are as follows: Production control, as the name specifies, involves the control of production activity of an organization in accordance with the stated standards. Production control is exercised in an organization for proper scheduling of the product, to incur minimum possible expenditure and to check over production as well as under production. It also works for inter-linking the men, money, machine and materials through proper co-ordination techniques. â€Å"It refers only to the control or scheduling of production rather than the wider control of all business or enterprise resources.† (Production Control vs MRPII). The case can be better explained with the help of case study. The case deals with Reflex Mattresses, a company that produces mattresses, carpet and other textile items. The company, in the past, incurred heavy loss due to the leakage of information and ideas from the organization. The company decided to launch water bed for the first time in the market. This information was gathered by a major competitor, Good Night Beds, and they produced and launched water beds in the market. Thus, they grabbed the major chunk of the market share for the product. Reflex was able to launch the product only two months after that. The company had now proposed an action plan to launch a new variant of the product called Aqua bed. The product is proposed to be an aquarium embedded water bed. The analysis of the action plan is as follows. 1) Critical information identification: In the case, the core idea itself is critical information as this new idea can be easily copied by the competitors for their benefit. There are chances that the competitors may come up with the product before Reflex could. So

Patient Engagement in Decreasing Medication Wastage as SOPD Essay

Patient Engagement in Decreasing Medication Wastage as SOPD - Essay Example Managing health programs is very essential if the nation has to remain healthy. Medical experts argue that officials in the health care field have often failed to acknowledge series of problems in the sector thus influencing the overall service delivery in the sector. The intention of this paper is to discuss how to engage patients in decreasing medication wastage at SODH. Medical experts have observed that patient adherence to medication is principal factor in management of chronic illnesses. Considering a case of asthma medication, experts allude that regimens response is not impressive, sitting a non-adherence at a rate of 30 to 70 percent (Fincham, 2007). It is apparent that this observation has an impact on the rate of service delivery because it increases the cost of care treatment along side other costs. Apparently, arguing from management perspective, appropriate measures should seek to reduce the cost while increasing the rate of response to medication. Generally, factors th at influence a reduction in drug wastage would influence the cost of treatment. This is a positive response to the problem because it aims at projecting a positive response in the sector. Other factors include distribution strategy, drug selection method among other factors that aim at projecting a positive change in the sector (Colbert, 2007). ... e been able to categorize the barriers to medication adherence as barriers contributed by patients, barriers contributed by medications and clinically related barriers. Arguably, these barriers contribute to the increased cost of medication. This cost is a burden to the taxpayer. In many cases, experts in financial sector and other related sectors have developed proposal, which aim at reducing costs while ensuring effective services. The significance of addressing barriers to medication adherence does not only look at cost of medication, but also the impact on the environment. A reduction in pharmaceutical cost and waste is very vital in this century because it influence the environment. In addition, conservation of limited resources that man has is vital for future generation. Objectives Medical experts have identified a number of objectives, which the program seeks to address. It is arguable that while addressing these objectives the program shall have achieved its goals. Notably, arriving at the goals of the program require contributions from various elements that constitute the program. The study identified the first objective of the program to be reduction of wastage of inhalers i.e. decreasing cost. This objective has a direct effect on the common person who pays medical insurance. In addressing the cost incurred in buying drugs, the sector shall have been able to contain some of the challenges it has in responding to other diseases (Colbert, 2007). It is evident that budget allocation for each illness depend on records of patients that healthcare sector is able to meet. The second objective of the program is engaging patients in disease management. Management of diseases is a factor that cannot occur in isolation. That is various stakeholders have to play their

Advertising Essay Example | Topics and Well Written Essays - 1000 words - 1

Advertising - Essay Example In excess, advertising helps in the branding of a product in that it identifies the distinct traits of the manufacturer of the product from the other manufacturers. In effect, it helps to emphasize the brand to which a consumer associates with the product (Trehan 67). It also serves as an informational tool as the price of the product may sometimes reflect in the advertisement. In other instances, an advertisement also serves as an assurance to employees and the company shareholders that the company is still operational. Usually, sponsors pay adverts to run on various media tools, which may be either audio or visual depending with the sponsor preference. They are mainly for commercial purposes as they seek to brand products and services through repetitive showing of an image or product name in their showing. Through the repetition, the consumer is able to familiarize him or herself with the qualities of a product or service through the advert. In contrast, some advertisements may be non-commercial in that their intention is not make any profit but just passing information. Mainly, political parties, faith based and non-governmental organizations explore these commercials by spending money to air them as a public service announcement. In essence, this paper will examine an advertisement placed on a popular magazine to bring out its effectiveness in achieving an anticipated wider market base. How the advertisement functions This product is new to the market. Therefore, this advertisement serves as an introductory approach to the consumer. It gives the product name and an appealing design that instantly attracts the eye. The colors used also reflect the sophistication in that the product is of high quality. Essential, an advertisement can appeal to a consumer in two ways. For one, the information given may have a rational appeal in that it reflects the quality of the product (Trehan 226). This may be in terms of its durability, great performance, and affordability of the product and its location. On the other hand, the product information given in the advert may have an emotional appeal in that it gives a sense of assurance, pride, customer satisfaction levels, and its recognizable ability in the market (Trehan 118). For instance, this advertisement gives the emotional appeal to the market as it portrays all the above-mentioned qualities. In addition, this advertisement has the fear appeal in that it portrays the consequences of not using this product, which would be to go to a dentist (Trehan133). This evokes fear to the readers, thus, they have no option but to buy the product. How the constitutive elements combine to try to sell the product There has been effective color use to try to draw the attention of the reader into taking notice of the advert. Essentially, when dull colors take centre stage the chances of the advert making impact are very low. In addition, the advert portrays the image of the product that is available for retail. T herefore, the reader is able to relate to the product’s appearance. This will be helpful when they go to buy the product, as they will be able to spot it in a store’s shelf. Additionally, the wording involved is one that cannot escape one’s eye, as they are readable and clear. They are visible enough from a distance thus a reader needs not strain to capture what the advert is trying to sell. Moreover, it is the giving of the location where the product is available at makes it easy for the intended consumer to know where to get it. As an additional element, the advert gives all the good attributes associated with the use of their product, which draws a

Stylistic - the Bluest Eye Essay Example for Free

Stylistic the Bluest Eye Essay In the passage from The Bluest Eye, written by Toni Morrison, the author writes about difficult challenges that not only the young girls in the book have to face but everyone of that time has to endure. Taking place in the 1940’s the author uses many stylistic devices to demonstrate life at the time, such as The Great Depression, and the realization young girls grow up to find. The early 1940s brought about the end of The Great Depression leaving the country in economic turmoil. Growing up in this time could not have been easy families were split apart in search for jobs, and nothing would grow on the dry grounds. In the passage Claudia reflects over a time in the life when she remembers nothing would grew and having to face difficult challenge of growing up. The passage starts with Claudia saying â€Å"there were no marigolds in the fall of 1941† an allusion to the ending of The Great Depression, a time of economic hardship, started by the stalk market crash and the lack of crop yielded. Claudia reflects back now understanding what was happening saying â€Å"our seeds were not the only ones that did not sprout†. Claudia continues on admitting â€Å" but so deeply concerned we were with the health and safety of Pecola’s baby†; explaining that Claudia and her sister planted marigold, thinking that if they sprouted it would bring about the safe and healthy delivery of Pecolas baby. The author uses a popular quilocial symbolism of the south at the time to convey the â€Å"magic† Claudia and her sister are attempting to bring about; â€Å"we could think nothing but of our own magic; if we planted the right seed and said the right words, everything would be alright. It was common in the south at the time for the blooming of marigolds to represent life, the author uses this quiloquial symbolism to make the reader understand the â€Å"magic† the young girls thought they possessed. In the last part of the passage the author uses a smilie to convey Claudias now mature vision of what happened. Claudia says â€Å"we had dropped our seeds in our little plot of black dirt like Pecolas’ father had dropped his seeds in his own plot of black dirt†. This simile conveys that Claudia now understands that Pecola’s father impregnated his daughter, comparing it to her planting the marigolds. In the next line the author uses a sharp juxtaposition comparing the girls innocence and Pecola’s fathers lust, many people after the Depression were left distraught facing mental illness; Pecola’s Father is a presentation of the unstable mental state of many people at the end of the 1940’s. Claudia realized that not everything in life was magical and would always be ok, he innocence was lost with this realization, like many young girls coming to terms with this same realization, many of whom had never faced economic hardship. Claudia reflects for the last time saying her innocence was lost and all that was left was the â€Å"unyielding earth†. Like many girls her age she realizes in the end that not all people are good, and things are not always going to be ok, this loss of innocence helped her to grow and mature. Following The Great Depression the country lay in an economic reaction that brought about despair and loss of hope for many people. This despair made many people mentally unstable, up until then many young girls had not had the chance to experience this type of hardship, like Claudia the were forced to grow up in order to survive. Claudias story is a representation of the struggles a young girl faced growing up in the 1940’s. It was a time when childhood fairytales were exposed leaving the whole country feeling as if they had lost some of there innocence as well. The earth did not produced as it always had throwing the delicate stock market out of balance, no marigolds bloomed for america in the 1940’s.

Best managed companies from 3 Companies Essay Example for Free

Best managed companies from 3 Companies Essay The industry that has been chosen for this report id the fast moving consumer goods (FMCG) industry in which the household and personal products have been chosen. The three companies that have been chosen for the analysis are Unilever, Procter Gamble and Johnson Johnson. The purpose of the report is to identify the best company out of the three based on various factors which includes the financial factors and other management variables. Unilever was established in 1930 by a British soap maker Lever Brothers and a Dutch Margarine Producer who was Margarine Unie. The company today has around 160 brands around the world in 12 categories and is providing various home care products to people around the world. The company operates in around 100 countries and employs 163,000 people in these 100 locations. The multinational in 2009 had the revenues of around 39. 8 billion Euros. (History, n. d. ) Procter and Gamble was established in 1837 by two partners who started the company by selling candles and soap. Today it has managed to become the fifth most profitable organization of the world and sells around 38 brands all over the world. (Heritage, n. d. ) The third company that will be analyzed is Johnsons and Johnsons which was initially established in 1885 as a ready to use surgical dressings. Later the company transformed into a global pharmaceutical and consumer packaged and manufactured goods. The company includes around 250 subsidiary companies in 57 countries of the world. The company had a profit of around $ 12. 9 billion in 2009. (Our History, n. d. ) Comparison of the companies Financial variables Unilever is ranked 85 on the Forbes 2000 list for 2010. The company’s sales for the previous year were around $57. 05. The net worth of the assets was around $52. 05 while the market value was $91. 33. The profits f or 2009, 2008 and 2007 were $4. 83 billion, $5. 3 billion and $7billion respectively. Procter Gamble is ranked 29 on the Forbes 2000 list for 2010 with its sales touching $76. 78 billion while the assets are around $135. 29 billion. The market valuation for the company for the previous year was approximately $ 184. 47 billion. The profits for the last three years are as follows; 2009 $ 13. 05 billion, 2008 $ 14. 08 billion, 2007 $ 11. 13 billion. Johnson and Johnson is on 47th position on the Forbes 2000 list for 2010. The sales for the company for the previous year were $ 61. 9 billion and the assets of the company worth $94. 68 billion dollars while the market valuation is $174. 9 billion. The profits for the last three years are given in the decreasing order starting from 2009, $12. 27 billion, $12. 95 billion and $ 10. 48 billion. (The Global 2000, 2010) Management Unilever being the one of the top FMCG companies of the world employs the best people around the company. The CEO of the company is Patrick Cescau who is a very renowned and well learned person with extensive professional experience. The company has always been known for its employee leadership where the employees are given full authority to work in their own way. The major decisions are done by senior managers while the junior management is also given freedom in decision making. The overall decision making is centralized in the company where the major decisions are taken by the senior management. The company works very hard for developing good relations with the employees as the company pays special attention towards helping the employees grow the employees professionally. Procter and Gamble is listed among the Canada’s top 100 employers as the company works very hard towards making itself as one of the best employers by helping the employers grow in their professional lives. The company is considered as a leader in the employee- benefit program. The decision making in the company is decentralized where the employees have the autonomy to decide for themselves. The company has a complete strategic unit in place which is responsible for predicting various factors of the company. Johnson and Johnson offer variety of benefits for its employees which includes different long term and short term perks. The employees are given ample opportunities to grow in their careers which give them a job satisfaction. The company has a decentralized management approach and the autonomy for decision making is given to everyone in the company. The employees consider themselves as small entrepreneurs who have full autonomy over their work. The employees are considered as one of the most important assets of the company. Organization Unilever’s philosophy is to implement the highest level of corporate behavior towards all the strategic public of the company. The organization is committed to providing quality products to the consumers. The organization works with integrity and commitment in order to get better and improved products for the consumers. The company fulfills all its responsibilities towards all its stake holders which include the employees, customers, the government and the other strategic public of the company. The company enjoys the benefit of strong brand recognition. The current business strategy adopted by the organization is differentiation strategy where the company differentiates itself by the new product development of the company and the quality of advertisement and branding. The philosophy of Procter and Gamble is to provide quality products to its consumer where the bottom line of the philosophy is to improve the lives of the consumers by providing them with better products. The core strength of the company revolves around understanding the consumers and innovating in order to give them a better living standard. The company is very keen about innovation and thus spend pretty large sum of money. The company has been pretty successful in its mergers and acquisition strategies as it has been very successful in its acquisitions of various companies like Clairol in 2001, Wella in 2003 and Gillette in 2005. These successful acquisitions have lead to the increase in the stakeholder’s value. Johnson and Johnson care for its consumers a lot and are constantly working to get new and better products for the customers. The company emphasizes the most on employee empowerment and decentralization of the employees. The company is managed for long term and the people are considered very important in the organization. The company’s philosophy of taking care of the consumers is what is their differentiation strategies. The company has differentiated its products over the factors which show their caring attitude towards the consumers. (Global Strategy Advisor, 2006) External Unilever believes in creating sustainability throughout the entire value chain of the organization. The company works very closely with its customers and suppliers which benefits them as the company helps in reducing their costs. The company has set a standard which the suppliers are bound to follow. This makes suppliers more efficient in their activities. Unilever is a very responsible organization as it fulfills its social responsibility by working to save the environment and the society. It is also seen working in the field of health and well being of the individuals. The company has its set principles that it tries to follow to work ethically but has been trapped in various controversies lately in various countries. (Customers People, n. d. ) Procter and Gamble proves to be a very responsible organization as it tries to reduce the level of wastage at every step. It collaborates very closely with its suppliers and other partners and provides them with new and improved techniques which help the various partners in reducing wastages and costs. The organization is also very active in fulfilling its social responsibilities towards the society. The company has been very active in providing the unprivileged part of the world with various things like education, safe drinking water and other hygiene factors. Other than that the company also has a complete code of conduct which it strictly follows and makes sure that it works ethically. (Sustainibility, N. D. ) Similar to the other two companies, Johnson Johnson has also built good relations with their suppliers due to which both the company and the suppliers are benefitting. The company is very socially responsible as it is working to save the environment and the society. The organization has previously set various examples which ahs shown their concern about the health of the people. The organization has recalled the stock various times and incurred huge loses in order to save the humanity. (Our caring, n. d. ) Analysis: The data gathered about the three companies is sufficient to analyze all of them and come to a conclusion that which is the better organization. Looking from the financial perspective we can see that Procter and Gamble is a much larger organization than the other two. The company has been ranked 29 on the Forbes list while the rest two are much behind it. The company enjoys more profit and also is very large in terms of market capitalization and worth of the net assets. Moving on to the other perspectives what can be analyzed is that PG is also better in the organization, management and external factors. Though the three companies are all equally working hard to be the best but still PG has an edge as it is also considered as the most aspiring employer. The company is also better when it comes to the philosophy because it can be seen that it is very concerned about the customers and so is spending huge on innovation. Procter and Gamble has been very successful in keeping itself away from major controversies and is working hard to give more to the society. Conclusion From the research it can be concluded that PG is the best managed company out of the three which has been managed in the best manner in terms of the organizational structure and the overall management. This has been done along with fulfilling the financial goals as well as the company enjoys the best financial position out of all the companies. References Customers People. (n. d. ). Retrieved June 4, 2010, from Unilever: http://www. unilever. com/sustainability/? WT. GNAV=Sustainability Global Strategy Advisor. (2006, February 19). Retrieved June 4, 2010, from http://info. umuc. edu/mba/ep/Presentation/EP_Olp/data/GSA. pdf Heritage. (n. d. ). Retrieved June 4, 2010, from Procter Gamble: http://www. pg. com/en_US/company/heritage. shtml History. (n. d. ). Retrieved June 4, 2010, from Unilever: http://www. unilever. com/aboutus/ourhistory/? WT. GNAV=Our_history Our caring. (n. d. ). Retrieved June 4, 2010, from JJ: http://www. jnj. com/connect/caring/? flash=true Our History. (n. d. ). Retrieved June 4, 2010, from Johnsons Johnsons: http://www. jnj. com/connect/about-jnj/publications/? flash=true Sustainibility. (N. D. ). Retrieved June 4, 2010, from PG: http://www. pg. com/en_US/sustainability/index. shtml The Global 2000. (2010, April 4). Retrieved June 4, 2010, from Forbes : http://www. forbes. com/lists/2010/18/global-2000-10_The-Global-2000_Rank. html

The Museum And Art Gallery Kelvingrove Tourism Essay

The Museum And Art Gallery Kelvingrove Tourism Essay The current study analyzes the visitor operations and experience in a detailed manner for Kelvingrove Art Gallery and Museum. The visitor operations and experience is handled in the current study in four different perspectives namely: Marketing Perspective, Management Perspective, Operations perspective and Quality Perspective. Marketing perspective starts with the approach of marketing strategies using 4 Ps technique for understanding the prevailing strategies for the organizations. Then, using the mentioned strategies the study shifts to the Kelvingrove museum art and gallery analysis for marketing strategies. Management perspective follows the marketing perspective analysis specific to Kelvingrove with the factors that influence the management success or failure. Then, it analyses the key functions that are implemented by the management of Kelvingrove in the art gallery with respect to the staff and the visitors experience. Third perspective that deals with the visitors attraction s and the operational activities that are performed in general is operational perspective. The second part of this deals with the analysis of how Kelvingrove manages the operations effectively that made them successful. The next part is to concentrate on the quality perspective which is being carried out in all the organizations but which is the key factor that needs to be taken utter care for performing in higher levels of standard. This is analyzed for Kelvingrove using the famous technique of SERVQUAL method. The current study then highlights the recommendations which though minor needs to be followed up by the museum organizations to be in a better position. Then, the study ends with the limitations to the current study which can be further studied if those were not restricted. INTRODUCTION The Museum and Art Gallery, Kelvingrove is run by the Culture and Leisure Services Department of Glasgow City Council. The Museum is housed in an impressive Category A listed building which was first opened in 1901 as part of the International Exhibition and is one of Glasgows landmarks. Kelvingrove is the most visited museum outside London, receiving over one million visitors a year in the last five years (Scottish Tourist Board). Kelvingrove Art Gallery and Museum is an excellent place to visit with a vast collection of masterpieces of various people (Top-ten-Glasgow-guide, 2009).   Marketing Perspective Philip Kotler (2008:17) defines marketing as satisfying needs and wants through an exchange process. Marketing is an integrated process through which companies create value for customers and build strong customer relationships in order to capture value from customers in return. Marketing is not just about selling. Peter Drucker (2004:34) explained, The aim of marketing is to make selling superfluous. [It] is to know and understand the customer so well that the product or service fits him and sells itself. Ideally, marketing should result in a customer who is ready to buy. In addition the marketing management should be innovative while product development and calculating the added value. This would also ensure that the short run needs and long run requirements are balanced to meet the customer requirements and yield profits (Swarbroke, 1999:218). In the current study, we focus on marketing visitor attractions. A visitor attraction can be defined as somewhere worth leaving home for and this is as relevant to a single museum or cathedral as it is to a town or place. In a successful visitor attraction, the product on offer is the experience itself, spending money on that experience must be worthwhile. In the experience economy, the visitor attractions must continuously reinvent itself to have repeat visits and survive. This economy of experience is about quality, service and choice it is not about size. Successful visitor attractions of whatever size sells memories, experiences and expectations to individual customers. Hence it is important to have the right marketing mix for the product you are trying to sell. The term marketing mix refers to the primary elements that must be attended to in order to properly market a product or service. Also known as The 4 Ps of Marketing, the marketing mix is a very useful, if a bit general, guideline for understanding the fundamentals of what makes a good marketing campaign. (Hooley, 2008: 45-60). Four Ps Strategies: Product: A visitor attraction will have many different products on offer namely the permanent collection, temporary exhibitions, special events and educational resources for schools, colleges and universities. In addition to this, there are products such as the membership schemes, gift shops, cafes and corporate hire facilities. Place: Place is the location where the products or the customers output is ready for use. There are two key factors that a museum or a visitor attraction promotes with regards to its location: Excellent transport links by bus and train. Easy ticket booking facilities available onsite or online. Price: Price impacts strongly on how businesses fare competitively (Diamantopoulos et al., 1995). Hence price is considered as the key element in the marketing mix. There are different factors that affect pricing decisions for marketers namely organizational and marketing objectives; pricing objectives; costs; remaining marketing mix variables; channel member expectations; buyers perceptions; competition; legal and regulatory issues and perceived value. The following three aspects need to cover while determining price: standard admission fee, discounts on admission fee (discount percentage and conditions) and concessions provided mainly in public sector attractions to disadvantaged people. Promotion: This aspect of the marketing mix represents the possible tools used to communicate with and attract the target audiences. These can include: Advertising paying for adverts in newspapers, magazines and radio, and on poster sites Print producing banners, posters, leaflets and other items, and arranging distribution. Leaflets are sent to places such as libraries, tourist information offices, cafes and other places likely to be visited by the campaigns target audience. Direct mail sending leaflets or other print with a letter to named individuals, using in-house data bases or external lists of names which are either researched or bought. Sales promotion and brand partnerships promotions include offering prizes or discounts on tickets in collaboration with other parties, from newspapers and magazines to rail networks and coffee shops. Partnerships could involve window displays in shops, or branded giveaways. New media e-newsletters and website features Public relations (Kevin, 1994: 20) In this context, Kelvingrove has done a fantastic job in being the most popular museum in U.K outside London through its effective marketing plan. For the management, the key the primary challenge has been to encourage repeat visits and Kelvingrove has successful done so with new advanced features or quality improvements. Kelvingrove successfully underwent a re-development of its displays and visitor facilities. At Kelvingrove there are 200,000 objects with only 20,000 on display at any time within the gallery. After the refurbishment 50% more items are on display to the public. Lot of efforts have gone to ensure that Kelvingrove meets all the requirements pertaining to security, humidity control and lighting to attract major tours to Glasgow. Working on feedback from researchers who identified that a very large number of visitors to the gallery never left the ground floor, marketing experts have ensured that public gets more back space and have all the information to find way around the gallery. A Formal Educational Space for children and Childrens Discovery Centers and developments like these will be a major boost to schools, colleges and universities in and around Glasgow. The acquisition of knowledge is supported at various levels and the gallery is geared up for those who wish to explore subjects in more detail with support from staff with the availability of quiet self-study areas. At Kelvingrove there is now an Object Cinema and 22 themed galleries focusing on 100 different stories. These wonderful features are supported by an effective promotional campaign through vibrant brochures and hand-outs. Since, its an icon by itself, not much is spent on advertising through media. The museum sponsors for many events including sports and cultural activities. Kelvingrove uses the approach of newspapers and posters which is a modest way for marketing. The museum sponsors many events including sports and cultural activities and hosts various exhibitions. It has als o maintained its reach to the public through its website which is always providing updated and relevant information to potential visitors. These are the marketing strategies that Kelvingrove marketers follow. Figure: Goma Family Festival, 2009 (Source: Glasgow museums, whats on for families?) Management Perspective: The management has indirect impact on the visitors experience at the attractions. It directly impacts the employee attitudes and job satisfaction. The visitor management is the key aspect for the management to handle in different scenarios namely during the visit and before the visit. Museum and art galleries are defined by International Council of Museums as a non-profit institution, permanent institution in the service of society and its development, open to the public, which acquires, conserves, researches, communicates and exhibits the tangible and intangible heritage of humanity and its environment for the purposes of education, entertainment and study (ICOM Statutes art.3 para.1, 2007) . One of the major causes of dissatisfaction is connected with the process of management. Many of the staff members (employees) feel that their managers do not know how to manage because of the conflicting agenda or cause of stress and frustration. Better management skills and training would be valuable for overcoming these problems. Museums have a potential valuable resource where many managers appear to enjoy the creative aspects of their work. Here development and implementation of the required skills is an important issue. (Swarbroke, 1999: 50). MANAGEMENT STYLE: Management in all business areas and human organization activity is the act of getting people together to accomplish desired goals and objectives. Management comprises planning, organizing, staffing, leading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources. This is very much the case in places of visitor attractions as well. Good management may not be the measure of a good museum, butà ¢Ã¢â€š ¬Ã‚ ¦would most certainly appear to be one of its critical prerequisites (Weil and Cheit, 1994: 289). A well-managed museum is one in which: à ¢Ã¢â€š ¬Ã‚ ¢ Everyone has a clear idea of the purpose of his or her work and its value to the museum; à ¢Ã¢â€š ¬Ã‚ ¢ Staff works to a plan which has been devised for their area; à ¢Ã¢â€š ¬Ã‚ ¢ Clear procedures are followed for the activities which they undertake; and à ¢Ã¢â€š ¬Ã‚ ¢ Each section of the museum is involved in, and is responsible for, the efficient operation of its area. (Shostack, 1985: 25). Museum management can have different emphasis regarding service delivery depending on the prevailing management styles. The two different management styles are the custodial management and the market focused management. A successful museum management may require the right balance of the two styles. Recognition of the multi-dimensional nature of the museum experience and consideration of the values of both the roles is vital for the effective management of a museum. (Leask Yeoman, 1999: 38-42) At Kelvingrove the management has done an excellent job in utilizing the resources and capabilities at their disposal to make Kelvingrove Art Gallery and Museum Scotlands busiest visitor attraction last year according to VisitScotland. It excels in a number of areas a few of which are discussed below: Aesthetically displayed exhibits: Kelvingrove Museum has always enjoyed a unique position of its own in the world of heritage museums and recently with its imaginative and empathetic redesigning it has become more appealing to art lovers. Be it the gallant and fragile Spitfire hanging by a thread to show how desperately perilous those wartime raids must have been, the 40-foot dinosaur of the Rennie Mackintosh rooms or the story of the Scots POWs who painted icons on sacks: each of them keep you hooked with odd life-art juxtapositions and the credit goes to none other than the management team who has done a fantastic job in their maintenance. And with the recent reinvention, the museum has become much more organized than before. The doors now open in the basement. Thats the first of the changes. One enters through chic white vaults glowing with red and blue landing light and ascends by stairways fluttering with fabulous birds. The restaurant is a glass pavilion. The clutter of corridors has been rationalized. Light da nces more brightly round the vast halls now that the grime of a century has been scoured away to reveal brilliant blond sandstone. And a third more space has been created in which to display stunningly lit, in jewel-colored rooms nearly twice as many objects. Thus we see that quality has been the foremost focus of the management of Kelvingrove museum and the aim has always been to provide its visitors a life changing experience (Policy Strategic Planning, Glasgow Museums). Organizational Structure: A flat organizational structure ensures that communication is fast across levels and resolutions of operational and management issues take place at a quicker pace. It is a three tier structure with the deputy director heading the management. Furthermore the Culture and Sport Glasgow, which is responsible for museums in Glasgow, reports to a Board of 11 Directors, which comprises six elected members, four independent Directors and the Chief Executive of Culture and Sport Glasgow. Cross Functional Efficiencies: Functional units within the museum instead of working independently interacts and co-ordinates with each other to promote the museum and help the management to achieve their objectives. For instance the marketing department works along with the IT department to reach out to potential and incumbent visitors. Through various online and print publications and also through the website, relevant information about the museum and events surrounding it is made available to the general public. Supporting Activities: The management has also taken significant steps in providing various activities to the general public apart from the viewing of the museum. These range from general facilities like parking, cafe/restaurant, shops, guide assistance dogs to facilities for hosting corporate, and private events. There is also a Centre of New Enlightenment (TCoNE)  designed for young people aged from 10 to 14 years. It uses state-of-the-art equipment and dramatic presentations to explore the museum and its collections and help young people discover their potential. It has an Object Cinema located on the first floor. It is a multi-media centre using video, sound and lighting to tell the story behind a single object or a group of objects. The content will change on a regular basis. Thus we see that the management has taken utmost care of providing the most pleasant experience to visitors at Kelvingrove Art gallery and Museum and continuously tries to improve their service. Operations perspective: In visitors attractions operations management can be defined as a day to day management of the site. Although it appears to be a simple task of managing the site it involves many internal processes, which will help to manage the attraction more efficiently and effectively (Swarbrooke, 2002). According to Rogers Slinn (1993) cited in (Swarbrooke, 2002), operations management is concerned with the design, operation and control of the system that matches the organisations resources to customer service needs. According to Slack, Chambers et al. (1995) cited in Leask Yeoman (1999), resources can be classified into transformed resources which can be transformed or converted and transforming resources which will act upon the transformed resources. Transformed resources include materials, information and customers where as the transforming resources include facilities and staff. Operations management mainly concentrates more on using the available transforming resources like staff and mach inery to provide an efficient service for the customers. In visitor attractions effective management of operations will help in smooth and efficient operation of the site. Every one working within the site will be directly or indirectly involved in operation management (Swarbrooke, 2002). Generally operations management deals with real people and real issues within a practical environment. In visitors attractions operations management deals with many tasks like Design of the site. Management of visitors and capacity management. Staff training. Monitoring quality issues. The operations within an attraction site vary depending upon the organisation or its customer point of view (Leask Yeoman, 1999). From an organisation perspective operations management generally concentrates on increasing the visitors opportunities in the site, staff and visitors safety, low operational costs, looking after visitors with special needs within the available resources, ensuring to maintain high quality standards, compliance with the law and effective problem solving. However customers perspective of the operations might vary in different areas as the customers are not concerned about the operating costs, they generally look for minimized delays and queues and safety of visitors, high quality service and optimized visitor enjoyment regardless of costs, complaints should be dealt in a positive manner without any time delay. Many skills and attributes are required for effective operations management within a site like good knowledge of the site its staff and its usage by the visitors, paying attention in detail about the site, planning systems, procedures in advance and flexibility to change them in different circumstances, effective crises management, financial management, being firm but tactical, confidence on own abilities and judgement, seeing things from customers and staff perspective and looking for constant improvement. Operations management within an attraction site is to enhance the quality of visitors experience. Generally the areas which have a great impact might include the way the queues are managed, handling complaints in an effective and efficient way, solving problems quickly, steps to increase visitors enjoyment and their safety to make them feel positive to visit the site. There are constraints on operations management with in an attraction site which depends on: Operation manager attitude, experience, abilities. The attractions organisations structure, culture and beliefs. Availability of resources like skills of the staff and their freedom in order to solve the problems. Availability of financial resources. Legislation, regulations and social acceptability (Swarbrooke, 2002). Financial resources are funded by Glasgow City Council and are ahead of many national names like British Library and Tate Liverpool. The attractions include the opening of the Doctor with exhibition at the end of the month where Kelvingrove will be the centre of scientific universe. Bailie Liz Cameron, chairwoman of Culture and Sport Glasgow manages the museums and galleries said that These (as stated above) figures prove once again that Glasgows collections are of both national and international significance. We will continue to invest in our museums and art galleries, bringing new exhibitions to some of Scotlands most cherished attractions(Cameron, Glasgow News). The operations management should consider handling the operations such as minimize the risks associated with the display of art gallery and museum articles. They (Kelvingrove operations team) focus on the spending of visitors at various occasions. This is handled by museum by placing all the facilities and amenities which all aged people feel to spend money such as cafeteria, restaurant and some books related to history, some articles which can easily attract young generation which are stylish. They (operations team) not only considers these aspects of entertainment of making maximum profits from visitors but also the management should spend appropriately on labour, power sources etc. To handle the cost-in and cost-out schemes equally. They should also need to take care of providing special access to the disabled people or old people who are challenged but would like to visit the museum. All these activities are handled complying the laws and regulations in Scotland. The next aspect is about the Kelvingrove handles several minute things also in a big picture like: facility for car parking, toilets and elevators to be provided. And for the safety guidance, there are many fire exit points where the staff is trained to guide the visitors to the fire exit in case of fire. For addressing difficulties the visitors are facing or challenges they face during the visit or suggestions they would like management to keep an eye and improve better: All certain feedback can be submitted in a separate department for efficient handling of all the concerns. So, The operations management is either successful for Kevin grove as it follows and perfectly implements the functions namely problem-solving, resource management, risk management, visitor attractions, customer satisfaction and last but not the least: quality. Quality perspective: Generally in product related manufacturing industries quality is a product-led concept which concentrates on features and attributes of the product. The extent to which a product or service can satisfy wants and needs of a customer can be seen as a quality. According to Swarbrooke (2002) quality can be defined as the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. Quality is not only about the outcome of the product or service but also the whole processes that involves getting the outcomes. Quality in visitors attractions is all about offering a good service to the visitors. Quality at visitor attractions can be viewed in two ways as a set of outcomes visitors receive or the processes how the attraction operates. For example set of outcomes might include the physical appearance; the price the customer pays, service offered, safety, reliability and the number of complaints about the attractions. The process es include human resource management, hierarchy, culture style of management, and marketing style of the visitor attraction. When designing quality management systems there are three important questions that should be considered for attractions they are (i) definition of the quality the management will use (ii) performance standards and measurement system to be used (iii) the management systems they need to adopt for achieving quality. So attraction operators should pay attention to both process and outcomes in their quality management systems. The quality management system should include every aspect of management of attraction like tangible elements of the attraction which include buildings and structures, maintenance levels, comfort and security of visitors. Quality management within a visitor attraction can be viewed from both internal and external perspective. For example internal perspective includes the views of attraction managers for whom quality is smooth operation of attr action site and minimum customer complaints, attraction staff who sees quality as their terms and conditions of employment and few complaints to handle. The external perspective includes the views of customers who tend to see the quality in terms of how easy, safe and secure to use the site and the value for their money (Swarbrooke, 2002). Measuring Quality: In order to maintain quality service it is important to measure quality. Among the techniques available for service quality measurement SERVQUAL method developed by Parasuraman et al. in 1985 is the most popular. It is a technique that can be used to perform a gap analysis between an organizations service quality performance and the customers service quality needs. It is an empirically derived method that can be used by a service organization to improve its service quality. It takes into account the perceptions of the customers of the relative importance of service attributes. This allows an organization to prioritize and use its resources to improve the most critical service attributes. The methodology is based on 5 key dimensions: Reliability: This is an ability to deliver the service accurately and as promised. According to Zeithaml and Bitner (2000) it is the most important determinant. Responsiveness: to provide prompt service and willingness to help customers. Assurance: the trust and confidence customers will have on staff. Empathy: it covers care and individualized attention to customers. Tangibles: this includes physical facilities, equipment, machinery, personnel and infrastructure (Fitzsimmons, 1994). Quality is subjective and has different meanings to customers and service providers. From the staffs point of view quality is measured by the number of complaints registered from the customers, the fewer the number the higher is the quality of the service. However for the customer it is the environment and experience of the place with respect to the money spent which defines quality. The aim of the management is always to minimize the gap between these two and hence in order to measure quality Servqual is an effective tool under such conditions. In the following section we will try to use the tool to measure quality of the Kelvingrove Art gallery and Museum using the personal experience of the author. ASSESSMENT OF THE KELVINGROVE MUSEUM FOR QUALITY The author paid a visit to the museum recently to have a firsthand experience of the museum and its facilities. During the course of the visit he interacted with visitors to get their feedback on their experiences. In most of the cases the feedback varied from good to excellent, a number of them were thrilled with the experience the museum offered after the restoration. They were happy that the things were better organized, displays were in order, lighting was improved and overall the museum had improved aesthetically. On the five dimensions of Servqual, museum performed as follows: Reliability: After the restoration work, out of 20000 objects that were made for display, there were 50% of the objects being displayed with a number of nearly 8000 objects as promised. More back space has been provided to the public. Responsiveness: Staffs have been highly customer focussed and responsiveness level to customer discomfort has been very high. This is seen in the visitors rating who have rated Kelvingrove art gallery and museum as the best and rated 5 out of 5(Info and Reviews, Kelvingrove). Assurance: The organisation is particular with the awareness of the social inclusion. I observed during the visit to Kelvingrove that there are many educational activities like: training, volunteers, providing knowledge to the children about the history. Moreover all the staffs are knowledgeable about the exhibits and were courteous in explaining them to the visitors. These are as discussed above suit the role of assurance in the SERVQUAL approach for the museums. Empathy: Staffs are presentable and courteous and are always at the disposal of the customers. Tangibles: All the facilities and art works are neatly maintained From the above analysis, it is evident that Kelvingrove ranks high up in the list of places of attraction in Scotland. It is a cultural heritage and pride of Scotland. Recommendations: In spite of the fact the management of Kelvingrove is continuously trying to improve the service to the visitors there are still some areas where considerable improvement can be done. These are as follows: 1. Continuous training needs to be provided to staffs about the artefacts and exhibits at the museum so that they can provide the correct information when asked for by the visitors. A couple of times the author faced this issue during the visit 2. A few artefacts in the Italian Art Gallery do not have any description about them. Visitors may feel a sense of incompleteness when they dont get a descriptive narration of art works. 3. The day of visit of the author collided with a national holiday which drew a large number of visitors to the museum. However, to manage this large crowd customer assistance staffs were not sufficient. Management should look into this matter and probably fill this gap through part time staffs if not by full time to handle large crowds 4. Management should look into rationalizing the food price at the restaurant which appeared to be too costly. 5. Management should take adequate precaution and strictness when allowing children inside the museum as they were touching art work and might damage them. 6. Some of the artworks and other objects were hung in a manner which was crowded and distracting, for instance, the Vuillard. Moreover every painting in the Impressionist room had a horrid flip chart attachment projecting from the wall. 7. Titians Christ and The Adulteress and the Bellini Madonna could not be contemplated in silence because of the nearby narration concerning Botticellis Annunciation These recommendations should be addressed as soon as possible to wipe off any kind of blemishes on the otherwise extraordinary place of attraction in the heart of Glasgow. LIMITATIONS OF THE STUDY: 1. The annual reports for the museum are very limited that are published in the website which are not sufficient to analyze the position of the museum in the current market. 2. Few of the managers were providing only certain amount of information and are not ready to give detailed information.

Revolution :: essays research papers

The Revolutions of 1848 were a series of political and economic revolts that took place in Europe because of a recession and abuse of political power. The participants in the revolutions were the Poles, Danes, Germans, Italians, Czechs, Slovaks, Slovaks, Hungarians, Croats, and the Romanians. The Revolutions of 1848 did change that countries government but the changes didn't last long. Although the changes didn't last long the revolutions did demonstrate that people could undermine the government, and create liberalism & socialism. The Revolutions first started out in France 1848 where the people wanted universal suffrage which was led by Louis Blanc. King Louis Philippe was overthrown and Louis Blanc's revolution established the second republic. The February revolution in France gave ideas to other countries in Europe which in turn started other revolutions. The February revolution in France also gave to Liberals in the German states the idea to make a proposal for a unified German country with a national parliament. But the old order was restored because the provisional government couldn't decide on a constitution for the new government. The Italian states of Europe also had a revolution which made Pope Pius IX flee Italy. This gave a leader of unification, Gieuseppe Mazzini the chance to unify Italy. This plot of Mazzini was a failure because of the Italians overwhelming protectiveness of their independence. Within the Austrian Empire there was increased Nationalism among the Czechs, Hungarians, Germans, and other groups. This increased Nationalism in March of 1848 led to riots and the

Songs can be Considered A Form of Modern Day Poetry Essay -- essays re

Can Songs be Considered A Form of Modern Day Poetry? Yes. The youth of today are more likely to have a favourite song rather than a favourite poem. Although the feelings and hidden meanings expressed in songs are often unacknowledged by the listener, they often have qualities that resemble those of a typical poem. These qualities include word choice, mood, hidden meanings and imagery. Using the songs â€Å"Luka† by Suzanne Vega, and â€Å"April Come She Will† by Simon and Garfunkle, I am going to prove that songs can be considered a form of modern day poetry. To indulge the reader, poets can use contradictory language and specific word choice to contrast the themes of the poem thus creating a particular mood. Suzanne Vega demonstrates this in the song â€Å"Luka†: Verse 1 My name is Luka I live on the second floor I live upstairs from you Yes I think you’ve seen me before The impression created in verse 1 is that of a typical â€Å"boy meets girl† theme. This is motivated by the pleasant, happy music and the lyrics indicating a girl meeting a boy. As the song continues, verse 2 indicates that their initial impression was incorrect: Verse 2 If you hear something late at night Some kind of trouble, some kind of fight Just don’t ask me what it was Just don’t ask me what it was Just don’t ask me what it was The music continues to be pleasant, which contrasts to the bad vibe given off by the lyrics in verse 2. The songwriter is using contrasting themes which is a technique often used in poems. The repetition of â€Å"Just don’t ask me what it was† encourages familiarity for the listener as, because it is repeated, it is what the listener remembers about the song. Furthermore, it adds more emphasis to the indication that ... ... been related to months and seasons maybe because the hidden message of the song is that love is a never-ending cycle (like the seasons). This would indicate that love will inevitably die, but be reborn again, perhaps in the form of someone else or with the same person. This then could lead to the theory that this song was written to be compatible with everything that is loved i.e. a new job, new friend etc and that it often deteriorates through familiarity. Such depth in a song compares to the depth of a poem in terms of the hidden meanings and imagery. I believe that songs can be considered a form of modern day poetry as they often effectively use poetic techniques such as repetition, imagery, contrasting themes, effective word choice and climaxes. The two songs that I have discussed clearly possess and demonstrate these qualities and how effective they are.

Infectious Mononucleosis (Mono) :: essays research papers

Infectious mononucleosis is caused by the Epstein-Barr virus (EBV). It is a double stranded DNA virus indistinguishable from other members of the herpes virus group. It get its’ name from the mononuclear (single nucleus) cells. It is also known as the â€Å"kissing disease†, because the most frequent mode of transmission is intimate salivary contact. It can also be transmitted from shared drinking and eating utensils, toothbrushes, etc. Mono is not likely to spread by aerosol (ex. sneezing) or fomites (ex. doorknobs). About half the population is not exposed to this virus until late adolescence. The peak incidence for girls is 14-16 and boys 16-18. After initial contact with the virus, there is an incubation period of 4-6 weeks and then the symptoms start appearing. Symptoms include fever, sore throat and lymph adenopathy (swollen and tender lymph nodes). Mono may be called glandular fever as well because of the swelling in the lymph nodes. Fevers can get as high as 102 degrees Fahrenheit and may remain high for 3-4 weeks. Other symptoms include enlargement of the spleen and liver, fatigue, loss of appetite, periorbital edema (swelling of the tissue around the eyes), petechiae (tiny bruising like spots on the roof of mouth), and a fine rash. The white blood cell and liver enzyme counts are elevated, and anemia can occur with low platelet counts. Diagnosis is made based on the clinical picture and the hematological features. A sample of the patients’ blood is mixed with sheep’s blood and if the patient has mono, the sheep’s blood cells will stick together. Antibodies to sheep or horse red blood cells are positive in 90% of cases. Mono is not a fatal disease, but there is no specific antiviral therapy. Doctors will most likely prescribe much rest. Acetaminophen and ibuprofen are sometimes used to relieve aches and manage the fevers, but the use of aspirin is not recommended due to the link to Reye’s syndrome. Corticosteroids are used to reduce the amount of tonsillar swelling and intravenous rehydration is necessary. Patients are cautioned to avoid contact sports for 6 weeks after recovery to avoid the risk of spleen rupture. Most cases of mono resolve without complication, but some rarely occur. Complications are tonsillar enlargement, which can cause respiratory obstruction; rupture of spleen; encephalitis, an infection of the brain tissue; Galen-Barer syndrome, a progressive and sequential worsening syndrome of weakness and paralysis; hemolytic anemia, the red blood cells are destroyed; uvetis, an eye involvement; myocarditis, an inflammation of heart muscle; pneumonia; hephritis, a kidney infection; and Reye’s syndrome; a severe neurological syndrome.

Problems American Society facing In Today World Essay

Introduction: In today society there are many reason we can point out and say, this is the problem that society is like it is today, but the truth is we needs facts, not opinion. There are statistic on why families were like they were in 1960 and what changes have come about in today time. There will be changes in families till the day we die, changes comes about every second of everyone life. Identify Important or significant changes in families since 1960? What factors are responsible for this change? Male dominance has played a major role as of domestic around the world. We have in many cultures reversal gender roles in regards to household chores. Household chores were a job just for the woman not the man, but In today society we have, men now staying home, either because they are laid off or have not been successful in finding employment, they are taking care of the kids, doing the cooking, household chores. More women are financially independent now, because some men feel more superior then women, and having a wife who is the bread winner gives some men an inferior complex. With all these emotion up in the air, soon comes abuse (for some), agreement to file for divorce, come into play. Today statistic states that divorce in United States is the highest industrial in the nation. Divorces sometimes cause children to react to that divorce thinking that it is their fault, so they go out do drugs to take the pain way, some really goes into a psychotic breakdown, you have some that just become trouble kids or when they get older learn from what they seen their parents do and go through the same things because of what they had seen when they were young. On the balance, are families becoming weaker or simply different in society? What evidence can you cite? Today’s numbers have shown us that our families have become weaker, in our American society. There are a couple of ways one  could make a proposal on how to strengthening the family, one could start by going into a marriage with love and true understanding, through thick and thin. Also try to be on the same page as to when you are prepared to have a child and make sure that you are financially ready, Now men and women needs to learn how to belong to each other, so that they can not only beget but also raise the next generation together. If families were to make sacrifices to preserve family well-being, then their children would go on to establish harmonious families of their own. Lastly, they say a family that prays together will stay together. Conclusion: If parents don’t step up and raise their children together as a family, this new generation will be a disaster waiting to happen. Let’s stick to the vows that one takes when people goes down the aisles to be reunited Reference: Ken Fuchsman†The Family Romance Transformed American Domestic Arrangements, since 1960, Clio’s Psyche: Understanding the â€Å"why of culture, current events, history and society.Vol.17, no.4 March 2011 www.wnd.com/2010/12/243621 www.gwu.edu/~ccps/pop_rel.html

Developing Manager Essay

IntroductionThere be certain skills that convey to be erudite in revise to assess the authorisation of or so sensation in be approach shot a charabanc. This assignment aims to achieve this by rationality principles and practices of counseling behaviour, reviewing suffer potentiality as a prospective draw a managementr via stimulations and role plays and how to show managerial skills inwardly a backing and services context. Then fin what any(prenominal), ad trick outing and analysing a real life case airfield and relating it to the theories learned.PART A-REPORT AND ACTION PLAN1.1 (P1) trouble theories be an as break upment of root words and rules which aims to present how a strain or ecesis should be managed. Therefore it focuses on how managers and supervisors centre their attendance on their goal by ensuring that they fix upon completely the commercial enterp climb up goals and the motivation of employees to run away come extinct their pretend at a t owering model. There be legion(predicate) different qualitys of direction elans that atomic number 18 utilize when figuring out how their business or organization should be led. It is vitally consequential to choose the right figure for the business as it basin consume a big impact on the put ups motivation and what they produce. On the reason of the individualities of the module washbowl help in coming to the propose of what management ardor is outgo for the business. Firstly, unitary pillowcase of management look is oppressive management expressive bearing. An absolute manager is whiz who enjoys the fact that they be in control whence they worry that they do all decisions of the business on their cause without both sort of countersign with anyone else in the business. A benefit of this grapheme of management is that it is non cartridge holder-consuming as die fundament be by dint of on time with decisions organism made at a speedier rate where less(prenominal)(prenominal) great deal ar having to be concern. However, a disadvantage of this typesetters case of management style is that is freighter lead to a hand in motivation in the staff. As they sapidity that in such(prenominal) an environment, they do non relieve oneself much assign nor any impact on any decisions madewithin the business indeed they choose to shift to some separate(prenominal) arrive atplace, in search of a best(p) opportunity where they rear portray a die influence on the business and its decisions. This type of management proves to be best in circumstances where decisions be undeniable to be made on spot whereas if an ascendent style of management continues for a commodious period of time, it advise resultant in a great headache for all those regard. Therefore it apprise be efficaciously used in settings including prisons or military. Secondly, a nonher type of management style is republi give the sack management styl e. In comparison to an tyrannic manager, a democratic manager enjoys to administer the work with staff and depends on their co-operation to digest the work completed on time and right on. This type of management is where employees feel much valued by their manager and more than twisty in the business cultivate. This can be rattling well(p) for the business as it can result it an summation in motivation where the staffs job mental process is much better than in an autocratic environment. In line of merchandise to this, a disadvantage of this type of management is that the staff whitethorn feel that the manager is putting too much work on them and pushing them to work unmanageable as he does not feel like doing it himself. Furthermore, it can be very time consuming in terms of decisions creation made too heavy or the staff ar having to arrest for confirmation by the manager until the b localizeing step can be proceeded which can stay on the speed of the issue of the work. in any case for the manager as they atomic number 18 having to continuously stop their concentration on their own work in order to be earn the aggroups question.Moreover, another type of management style is participative management style. This type involves the manager gaining feedback from all the staff in the get-go place drawing any decision. The advantage of this type of management is that by getting an covenant on a major decision may hatch that those flock fit in that would not have in the first place hence instead of being opposed to the castrates that argon being made, they equip to it. Nevertheless, a downside of this type of management is that it can scoop longer than usual as everyones opinion is having to be comprehend before forwarding to the next step. Additionally, if disrespect listening to the employees post on the change the manager still decides to listen to their own opinion without integrating the feedback may mean that the staff feel that the manager does not value their opinion enough indeedce he is choosing to ignore it instead. Comparing this to autocratic anddemocratic management, this type of management style is best in qualification the squad feel more involved and making it easier for the staff to implement towards all the changes coming down. It in any case kit and caboodle well in situations where the business may need to cortical potential ideas where teamwork can be convenient in coming up with new reaping ideas or marketing promotions. Lastly, one stomach type is laissez faire management style. In this attractors management style, the team are give up to complete the job or job in any way they wish. only if the manager is still there to yield any guidance or service to any questions the team may have. This is beneficial in takeing the individual to framing up loss attractership skills which they can book in future careers. On the other hand, this can prove to create conflic t amongst the employees as one may feel that they can dictate over others and make the presumptuousness that they make love only how the work should be done. credit Study Manual, HND hospitality Management, rascal 236-238 1.2 (P2) leading characteristics are what defines how a attracter should be and what characteristics they should consist of in order to prove that they are a estimable enough to play the role as a drawing card. Also, a set of skills are likewise require to help give the characteristics of a loss attracter. Firstly, inter soulfulnessal skills are needed to build trust and respect of their groups which enables the profit of work towards the achievements of its goals. By having these set of skills, the leader is able to work done any difficult relationship, maintaining peace throughout the business environment along the way. Furthermore, they have to hold true listening skills and have the superpower to provide constructive feedback. Secondly, talk s kills is where through speaking, leaders are able to found the correct capability of keeping their staff do and dedicated. By listening, they can past ask appropriate questions in order to assess the staffs judgement of what they are conveying. Thirdly, set is vitally alpha as it portrays how the leader accepts the diversity of the manpower and how this helps to bring a wider perspective to the organization and making vast gains in every aspect. By respecting the staff and pr withalting favouritism allow for express the leader with a high level of morals resulting in being a role model for others to line and the birth of better leaders.Moreover, leaders mustiness as well as have judicatureal consciousness or knowledge thereof they chthonianstand what the organisation is aiming to achieve and know all the adviseives toilet these aims. They are skilful and intelligent in creating schemes within the organisation to guarantee the completion of work by the groups and th at all barriers are broken to allow progression within the business. Confidence is as well very big for a leader to have in order to successfully take both popular and unpopular decisions without any vexation or distress. The potency pull up stakes allow them to learn from their criticisms to support them make improvement and progression in all field of their career. Furthermore, they are able to and so persistently maintain a calm carriage during emergencies and busy times which can be efficacious in terms of serving motivation for others around them too. Additionally, flexibility is another authoritative characteristic that every leader should have, to allow suitations or alterations of their leadership style to be made. This exit help to decorous the needs and requirements of the present work setting. They must then be able to work with different types of large number in a team to help come up with objectives to the organisations goals, pull down if a change of focu s in needed. creativity skills can be useful for a leader in many slipway including coming up with unique solutions to problems and encompassing answers to routine questions. A creative leader can have a significant impact on the organisation through developing innovative suggestions and improvements in all aspects. Then they can also consist of the capability to interpret technical ending into simpler form which is infrastandable to everyone. Finally, all their characteristics have a great impact on achieving results. Their deep understanding and knowledge helps to build objectives of the organisation and then successfully exercise them to the goals which can then be accomplished. Their exertion is at very high standard which is beneficial for both the organisation and the employees motivation. Employees motivation is very Copernican for all reasons as this go out then result in them having the ability to carriage even the most impossible situations.Reference Study Manu al, HND cordial reception Management, page 239-241 1.3 (P3)communicating processes is the sharing of meaningful in initialiseion among two or more people where the vector who initiates a message to the pass murderer to whom the message is directed to. The key elements involved in this processare the addresser, receiver, message, context, encumbrance and feedback. Effective discourse is when goal of the receiver understanding the senders mean message is accomplished. The sender is the source who initiates the converse process and the receiver is the other person involved. In dyadic colloquy or public speaking, the channel which is the medium by which the message is delivered or received, is both communicatory and non-verbal speaking. Verbal is when his/her voice is used to make known-the go through word and non-verbal being the use of gestures and ones appearance. Interaction is then how one party or person thence the sender and receiver can make accept each other.T herefore the participants that are involved in the process take spots every sending or receiving. Context refers to the idea that all communication process take place in some sort of surrounding. This could be in your living room, chamber or somewhere outside which is the physiologic context. The event or people involved is the social context group of friends in a club. Then the wider set of situations and beliefs comes under the pagan context hence it would thing if the funeral that we were attending was in a Hindoo or Muslim context. The noise in the communication process is what disrupts and interferes the communication mingled with the sender and the receiver. This can be somatogenetic or psychological. The feedback is the last part of the communication process in which the receiver answers to the senders message in the format of a spoken word, sigh, written message, smile or some other action. Without feedback, the sender go away be unable to know whether or not the receiver has correctly understood the intended message therefore the feedback also confirms whether effective communication has been carried out. Lastly, the co-orientation of the communication process explains how similar perceptions and interpretations of the same object ordain mean that the flow of communication is much more efficient. This in turn increases the co-orientation. McDonalds communication process involves rail different advertising campaigns to ensure that customers are accessible to all the great leads and products that come available and other randomness such as training and education opportunities. They also have a media team that deals with the press. other hospitality organisation is Hilton Hotel. Their communication process is where ownership, the Management Company, GM and key designees get a login and password to Hilton OnQInsider. Important shuffling communications are sent via the Hilton countersign newsletter.References Study Manual, HND Hospitalit y Management, page 242-245 http//www.mcdonalds.co.uk/ukhome/whatmakesmcdonalds/questions/running-the-business/marketing/how-do-mcdonalds-communicate-internally-outwardly-and-to-its-customers.html http//www.hiltonworldwide.com/assets/pdfs/brands/Hilton_BecomingAHilton.pdf 1.4 (P4)Due to the 21st century having brought unvarying change, increasing technological complexity, rapidly escalating levels of competition, heightened stakeholder expectations and the rise of knowledge workers has meant that companies are having to adapt to this in order to continue. They have had to reassess their objectives, operations and leadership views and what makes an organization effective is also being re-examined. Now, leaders are unavoidable to have a different perspective and are expected to focus on factors such as psychological commitment, communication, empowerment, teamwork, trust, alliance and flexibility compared to the past who were only under the expectations to produce and make profit. Those companies that have thrived in the 21st century are those that have been able to adjust to the change and manage it effectively enough. There are specific actions that need to be carried out to reach objectives. This includes power concentration where power is not concentrated, includes focus on knowledge and performance.Personalism is use their speech and power to build relationships with other influential people in the company. Paternalism is when the leader and employees relationship is not based on dependence therefore all interactions are carried out with pure independence. Expectant rig is where the leaders and assistants negotiate leaving diminished space of responsibilities for difficulties from assistants to leaders. Formalism produce norms and values that everyone needs to follow to avoid nepotism, favouritism, decomposition and impunity. Personal loyalty is where the leaders need are of less precedency to the whole of the companys needs. affair avoidance wher e empowerment, independence and autonomy is leader is enforced to create a more propel and initiated environment. Flexibility, where organisations are able to adapt their environment both internally andexternally for more equal opportunities amongst all individuals. This result allow more room for effective improvements including efficiency, effectiveness and competitiveness increasing the chance of the business being successful. In addition, currently, peoples motivation is now tout ensemble based on in the flesh(predicate) purpose and meaning at work. Mitroff and Denton (1999) argued that what gives employees meaning and purpose at work is the ability to pass their potential being associated with good or ethical organization interesting work making money having good colleagues accept they are of service to others believing they are of service to future generations and believing they are of service to their community. The purpose is to observe how organisational culture infl uences the possibility of change schemes to succeed and to offer tools that the reader can use to apply to their organization. If the organizations culture is coupled to the mission and goals of the company, employees are more motivated to change. A cultural analysis is carried out to enable the planning and implementation of organizational change. There are two ship canal in which culture can be understood-cultural insight is the degree that organization parts are prepared to accept change and cultural assessment is the first cause of the problems that delay stronger performance. Barros and Prates (2006) carried out a study on the main cultural traits present in Brazilian organizations which showed that managers bought a management style that imitated the characteristics of Brazilian culture into their organizations. Hilton Hotels organizational structure is called the formal organization. It is flexible where personal and social relations are not required. Each distinct area, division or branch of the organisation is powered by a certain manager who directs all activities occurring there. It involves two spans of management-wide and narrow span. Due to the passing competitive market after the 9/11, the Executive circuit board of Hilton UK and Ireland recognised that they needed to invest more time in development where they then introduced the talent development. This was inclined great importance on the Boards Three Year strategic Plan where they intended to make people feel more valued and provide them with the opportunity to work and achieve their best potential. They also used coaching in order to help them achieve their HR programmes which included Hiltons New Leadership Styles Programme and Hiltons Personal phylogeny Plans for employees.References StudyManual, HND Hospitality Management, page 246-251. http//www.managementparadise.com/forums/human-resources-management-h-r/214926-organisational-structure-hilton-hotels-corporation.html http//www.f ullpotentialgroup.co.uk/Page.php?ID=FPG_Case_Study_Hilton 3.1 (P8)I would motivate my team to achieve the goals and objectives of the company if I am unable to increase their payment by the following steps. Firstly, I believe in my teams objectives therefore they will then champion this through your dedication and will respond to this. Secondly, I model the behaviour I want from the team hence communicate and interact with others in a passe-partout manner and set aside some time by putting special hours into your job as a leader beside your team. Thirdly, I keep a tyrannically charged attitude thus ensuring that every exteriorise succeeds by resolving every issue related to it without giving up. The team will pick up and respond to this positive attitude accordingly. Moreover, be clear on my goals, this will ensure that the team are aware and know what all the goals are and what their leaders expectations are of them and therefore this will result in them knowing what they nee d to do as a team member to ensure all the goals are accomplished. Additionally, I get feedback from the team members by listening to them and separating the message and issue from the person. This will lead to the team being less hesitant in coming to me in the future. In addition, set expectations so even that I may or may not adopt their suggestions, leaving them to be less disappointed and surprised with the outcome. Furthermore, I try to avoid mixed messages like for example, when a parent shows to their child all time you have a problem, you can talk to Mommy or pop music? but when they do come to you, you constrain all irritated and scream at them sex act them to come back later. If you send these type of mixed messages to your staff, this can result in things becoming harder that they already were in the case of getting them to act the way you want them to. Also, know the difference amid exhorting and belittling hence bring out the difference between making my team do better alternatively than telling them that they arent there right now. For example, if after a rehearsal of choir, I say I want to inflict confidence in your eyes when youre vocalizing is better than you idiots, you dont even know the music. Likewise, I be correct in private,if I see some fault in one of my team member whether it is to do with attendance, punctuality, dress or general professionalism, I advert them about it in private rather than in public where I will only just end up embarrassing them. Furthermore, I praise them in public so they look good in the eyes of others and this can also result in others being motivated to improve their own performance. Lastly, I believe in my team. Reference Study Manual, HND Hospitality Management, page 292-295 3.2 (P9)The team turnover can be kept low by developing and describing the mission, policies, objectives of the organisation. Secondly, establish formal and knowledgeable organizational structures to give authority and par cel responsibility. Thirdly, set priorities, review and revise objectives. Moreover, communicate effectively with the team, other groups and community. Furthermore, select, motivate, train and survey staff. In addition, secure funds, manage budgets and respect accomplishments. Finally, be responsible to staff, the larger enterprise and the larger community. Reference Study Manual, HND Hospitality Management, page 296-298 4.1 (P10)The managerial and personal skills that will support career development are being able to identify, channelise, plan and portion out resources including time, money, material and facilities and human resources. Secondly, being interpersonal therefore working with others-participates was a member of a team, teaches others new skills, services clients/customers, exercises leadership, negotiates and works with diversity. Thirdly, ability to acquire and evaluate information, organize and evaluate information, interpret and communicate information and use computers to process information. Also, work with systems hence understand complex interrelationships. They will then understand the systems, monitor and correct performance and improve or design systems. Moreover, can work with a variety of technologies, this includes selecting technology, applying it and maintaining and troubleshooting equipment. Furthermore, they also consist of the basic skills such reading, writing, performing arithmetic and mathematical operations, listening and speaking. They have the presupposeing skills so can think creatively, make fast decisions, solve problems effectively, take care and know how to learn and reason. Lastly, they have